version 1.1, 2001/08/07 11:08:23
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version 1.2, 2001/12/13 14:53:17
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// ================================================================== |
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// Title: Exchange Standards 1.2 MOF Specification |
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// Filename: CIM_Support26.MOF |
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// Version: 2.6 |
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// Release: 0 |
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// Date: 06/01/2001 |
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// =================================================================== |
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// Copyright "2001" Distributed Management Task Force, Inc. (DMTF). |
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// All rights reserved. |
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// DMTF is a not-for-profit association of industry members dedicated |
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// to promoting enterprise and systems management and interoperability. |
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// DMTF specifications and documents may be reproduced for uses |
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// consistent with this purpose by members and non-members, |
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// provided that correct attribution is given. |
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// As DMTF specifications may be revised from time to time, |
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// the particular version and release cited should always be noted. |
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// Description: The Solution Exchange Standard (SES) defines an object model |
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// for the exchange of knowledge. The Service Incident Exchange |
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// Standard (SIS) adds a transaction model to SES. |
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// =================================================================== |
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// Author: DMTF Support Working Group |
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// Editor: John Chmaj, Microsoft Corp. - jchmaj@microsoft.com |
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// Editor: Dave Lawrence, Smart Technology Enablers - dlawrence@enablers.com |
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// 11/17/2000 Version 1.2j |
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// CR562: Changed property names using reserved words |
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// PRS_Resource.Type to ResourceType |
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// PRS_Attachment.Reference to AttachmentReference |
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// PRS_Attachment.Size to AttachmentSize |
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// PRS_Attachment.Object to AttachmentObject |
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// PRS_Statement.Role to StatementRole |
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// PRS_Statement.Operator to StatementOperator |
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// PRS_Revision.Date to RevisionDate |
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// PRS_Activity.New to NewKeys |
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// PRS_Transaction.State to TransactionState |
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// CR563: Added deprecated qualifier to deprecated properties |
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// PRS_Transaction.TransactionName |
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// PRS_Activity.ParameterList |
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// Removed Description from PRS_Feature and PRS_Resource (already |
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// inherited from PRS_ExchangeElement) |
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// Added MinValue and MaxValue to the following: |
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// PRS_Problem.Likelihood |
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// PRS_Problem.Impact |
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// PRS_Resolution.Confidence |
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// PRS_Statement.Relevance |
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// Broke long lines over two lines |
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// 08/08/2000 Version 1.2i CR525 |
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// Added missing Association qualifier to both PRS_ContactOrganization and |
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// PRS_ContactPerson. |
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// 05/02/2000 Version 1.2h |
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// Converted all CIM_Dependency children to use original property names: |
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// Antecedent and Dependent |
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// 03/07/2000 Version 1.2g |
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// Added Association qualifier to all association classes |
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// Added spaces to end of descriptions where they were missing |
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// Added Notification_Pending state to PRS_Transaction State property |
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// 02/03/2000 Version 1.2f |
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// Added definitions for PRS_SISServices method return values and |
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// CompletionStatus parameters as well as PRS_Transaction CompletionStatus |
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// 01/26/2000 Version 1.2e |
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// Changed PRS_ExchangeElement description |
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// 01/21/2000 Version 1.2d |
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// Fixed spelling error in PRS_Category |
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// 01/20/2000 Version 1.2c |
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// Added ParameterList property back to PRS_Activity for backward |
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// compatibility |
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// Removed methods from PRS_Transaction and edited property descriptions |
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// Corrected data types of some properties to match specification (strings |
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// to uint8) |
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// Added some missing superclass references ( : CIM_Dependency) |
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// 01/17/2000 Version 1.2b |
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// Reformatted MOF and expanded description fields |
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// Incorporated SIS Transactions using CIM over HTTP |
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// Added properties and methods to PRS_Transaction |
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// Added DirtyFlag to PRS_ExchangeElement |
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// Added PRS_SISService |
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// |
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// ================================================================== |
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// ================================================================== |
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// Pragmas |
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// ================================================================== |
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#pragma locale ("en_US") |
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// ================================================================== |
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// PRS_ExchangeElement |
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// ================================================================== |
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[ |
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Abstract, |
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Description ( |
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"PRS_ExchangeElement is an abstract base class for all classes " |
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"in the Solution and Service Incident object model. As an " |
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"abstract class it is never instantiated.\n" |
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"\n" |
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"PRS_ExchangeElement exists to provide a single anchor point " |
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"for associations that may be made to any Solution or Service " |
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"Incident object. For example, Administrative or Attachment " |
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"instances may be associated with any object derived from " |
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"PRS_ExchangeElement. " |
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"To support this generic association capability, the PRS_AdminAssociation " |
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"and PRS_Attached associations both derive from the CIM_Dependency " |
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"association and override the Antecedent property of that class to be a " |
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"PRS_ExchangeElement REF. " |
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) |
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] |
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class PRS_ExchangeElement : CIM_ManagedElement |
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{ |
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[ |
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Key, |
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Description ( |
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"The PRSUniqueName property is a Globally Unique IDentifier " |
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"(GUID) also known as a Universally Unique IDentifier (UUID). " |
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"This property allows Solution and Service Incident objects " |
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"to be used by multiple Solutions or Service Incidents without " |
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"duplication. In addition, all Solution or Service Incidents " |
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"containing a unique object are updated when the object is " |
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"updated." |
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) |
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] |
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string PRSUniqueName; |
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[ |
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ValueMap {"0", "1", "2", "3"}, |
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Values {"Clean", "New", "Modified", "Deleted"}, |
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Description( |
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"The DirtyFlag is used by the SISService Start Transaction " |
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"method to determine whether an ExchangeElement has " |
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"been created, modified or deleted since the last Transaction. " |
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"Any object not marked 'Clean' is included in the next " |
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"Transaction.\n" |
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"\n" |
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"It is the responsibility of the entity creating, modifying or " |
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"deleting the object derived from ExchangeElement to set this " |
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"property appropriately.\n" |
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"\n" |
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"This property value is set to 'Clean' by an invocation of the " |
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"Transaction Complete method with a Status parameter of zero (0)." |
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) |
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] |
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uint8 DirtyFlag; |
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}; |
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// ================================================================= |
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// PRS_Solution |
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// ================================================================== |
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[ |
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Description ( |
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"PRS_Solution is the root class of a set of associated classes " |
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"used to describe a single Solution. If a Solution is associated " |
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"with multiple Problems or Resolutions, all of the Problems " |
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"described are related to all of the Resolutions described. The " |
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"reverse is also true. All of the Resolutions described are " |
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"related to all of the Problems described in the Solution." |
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"\n" |
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"\n" |
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"PRS_Solution is directly associated to one or more of the " |
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"following classes:\n" |
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"\n" |
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" PRS_Reference\n" |
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" PRS_Problem\n" |
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" PRS_Resolution\n" |
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"\n" |
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) |
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] |
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class PRS_Solution : PRS_ExchangeElement |
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{ |
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[ |
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Description ("The Solution title.") |
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] |
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string Title; |
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[ |
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Description ("A brief description of the Solution.") |
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] |
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string SolutionAbstract; |
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[ |
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ValueMap {"0", "1", "2", "254", "255"}, |
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Values {"Reference", "Diagnostic", "How To", "Other", "Unknown"}, |
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Description ( |
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"The SolutionType suggests the type of knowledge contained " |
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"in the Solution. Depending on the type, the Solution may or " |
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"may not include particular objects. For example, a " |
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"'Reference' Solution describes non-diagnostic technical or " |
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"general information using PRS_Statement objects. A 'Diagnostic' " |
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"Solution includes one or more PRS_Problem and PRS_Resolution objects. " |
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"A 'How To' Solution describes how to solve a particular Problem " |
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"described by a PRS_Problem in a series of sequential steps within " |
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"a PRS_Resolution." |
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) |
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] |
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uint8 SolutionType; |
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}; |
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// ================================================================== |
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// PRS_SolutionElement |
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// ================================================================== |
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[ |
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Abstract, |
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Description ( |
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"PRS_SolutionElement is an abstract base class for non-Category objects " |
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"directly associated with a Solution. This includes:\n" |
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"\n" |
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" PRS_Reference\n" |
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" PRS_Problem\n" |
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" PRS_Resolution\n" |
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"\n" |
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"PRS_SolutionElement provides a common reference for these " |
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"objects to be associated with PRS_Expression objects through " |
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"the SolutionExpression association.\n" |
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"\n" |
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"In addition, all of the derived objects may be retrieved with a " |
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"single query for the common super-class." |
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) |
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] |
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class PRS_SolutionElement : PRS_ExchangeElement |
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{ |
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}; |
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// =================================================================== |
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// PRS_Reference |
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// =================================================================== |
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[ |
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Description ( |
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"PRS_Reference is a placeholder to support links between " |
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"PRS_Expression objects and a PRS_Solution. It does not " |
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"have any properties. A 'Reference' " |
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"Solution uses PRS_Statement objects to describe general, " |
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"non-diagnostic knowledge and may not include any PRS_Problem " |
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"and PRS_Resolution instances. " |
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) |
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] |
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class PRS_Reference : PRS_SolutionElement |
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{ |
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}; |
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// =================================================================== |
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// PRS_Problem |
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// =================================================================== |
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[ |
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Description ( |
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"PRS_Problem is the root object of a set of associated objects " |
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"that describe a Problem. One or more Problems may be associated " |
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"with a Solution.\n" |
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"\n" |
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"The Problem is described by PRS_Statement and PRS_Product instances " |
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"indirectly associated to the PRS_Problem through a PRS_Expression." |
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) |
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] |
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class PRS_Problem : PRS_SolutionElement |
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{ |
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[ |
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Description ( |
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"The Likelihood describes the potential for the Problem to occur. " |
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"The value of this property shall be an integer value in the range of " |
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"0 to 100, inclusive." |
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), |
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MinValue(0), MaxValue(100) |
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] |
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uint16 Likelihood; |
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[ |
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Description ( |
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"The Impact describes the severity of the problem. " |
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"The value of this property shall be an integer value in the range of " |
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"0 to 100, inclusive." |
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), |
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MinValue(0), MaxValue(100) |
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] |
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uint16 Impact; |
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}; |
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// =================================================================== |
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// PRS_Resolution |
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// =================================================================== |
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[ |
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Description ( |
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"PRS_Resolution is the root object of a set of associated objects " |
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"that describe a the resolution to a Problem. One or more Resolutions " |
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"may be associated with a Solution.\n" |
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"\n" |
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"The Resolution is described by PRS_Statement and PRS_Product instances " |
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"indirectly associated to the PRS_Resolution through a PRS_Expression." |
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) |
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] |
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class PRS_Resolution : PRS_SolutionElement |
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{ |
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[ |
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Description ( |
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"The Confidence describes the potential for the Resolution to correct " |
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"the Problem or Problems associated with the PRS_Solution. " |
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"The value of this property shall be an integer value in the range of " |
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"0 to 100, inclusive." |
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), |
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MinValue(0), MaxValue(100) |
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] |
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uint16 Confidence; |
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}; |
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// =================================================================== |
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// PRS_SolutionHasElement |
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// =================================================================== |
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[ |
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Association, |
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Abstract, |
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Aggregation, |
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Description ( |
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"PRS_SolutionHasElement is an abstract base class for associating " |
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"PRS_Solution with objects derived from PRS_SolutionElement. This " |
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"association class allows all PRS_Reference, PRS_Problem and " |
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"PRS_Resolution objects to be retrieved with a single query." |
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) |
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] |
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class PRS_SolutionHasElement : CIM_Dependency |
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{ |
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[ |
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Override ("Antecedent"), |
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Aggregate, |
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Description ("The PRS_Solution root object of the Solution."), |
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Min (1) |
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] |
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PRS_Solution REF Antecedent; |
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[ |
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Override ("Dependent"), |
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Description ( |
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"The PRS_Reference, PRS_Problem or PRS_Resolution aggregated " |
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"into the Solution by this association." |
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) |
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] |
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PRS_SolutionElement REF Dependent; |
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}; |
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// =================================================================== |
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// PRS_SolutionReference |
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// =================================================================== |
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[ |
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Association, |
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Aggregation, |
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Description ("PRS_SolutionReference aggregates a Reference into a Solution.") |
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] |
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class PRS_SolutionReference : PRS_SolutionHasElement |
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{ |
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[ |
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Override ("Dependent"), |
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Description ("The PRS_Reference aggregated into the Solution.") |
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] |
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PRS_Reference REF Dependent; |
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}; |
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// =================================================================== |
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// PRS_SolutionProblem |
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// =================================================================== |
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[ |
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Association, |
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Aggregation, |
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Description ("PRS_SolutionProblem aggregates a Problem into a Solution.") |
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] |
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class PRS_SolutionProblem : PRS_SolutionHasElement |
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{ |
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[ |
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Override ("Dependent"), |
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Description ("The PRS_Problem aggregated into the Solution.") |
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] |
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PRS_Problem REF Dependent; |
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}; |
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// =================================================================== |
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// PRS_SolutionResolution |
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// =================================================================== |
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[ |
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Association, |
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Aggregation, |
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Description ("PRS_SolutionResolution aggregates a Resolution into a Solution.") |
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] |
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class PRS_SolutionResolution : PRS_SolutionHasElement |
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{ |
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[ |
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Override ("Dependent"), |
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Description ("The PRS_Solution aggregated into the Solution.") |
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] |
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PRS_Resolution REF Dependent; |
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}; |
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// ================================================================= |
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// PRS_Category |
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// ================================================================== |
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[ |
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Description ( |
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"PRS_Category is used to classify the components of a " |
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"Solution. Hierarchical classifications are created by associating " |
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"PRS_CategoryParentChild with multiple PRS_Category instances." |
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) |
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] |
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class PRS_Category : PRS_ExchangeElement |
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{ |
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[ |
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Description ( |
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"The specific value for the category. For example, 'HP Laserjet' " |
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"would be a value for a category containing printer names. " |
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) |
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] |
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string CategoryContents; |
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[ |
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Description ( |
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"The type of category. Used to give additional semantics to the " |
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"category. For example, a Category of Type 'Printers' would " |
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"qualify the list of category values for a list of printers.\n" |
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"\n" |
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"Note: the relationship of Category Type to Category Value " |
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"expresses no intrinsic hierarchy. If a tree of relationships " |
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"exists to define categories and sub-categories, this should be " |
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"defined using CategoryParentChild associations." |
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) |
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] |
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string CategoryType; |
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}; |
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// =================================================================== |
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// PRS_SolutionCategory |
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// =================================================================== |
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[ |
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Association, |
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Description ( |
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"PRS_SolutionCategory associates PRS_Solution with a PRS_Category " |
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"for classification purposes." |
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) |
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] |
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class PRS_SolutionCategory : CIM_Dependency |
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{ |
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[ |
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Override ("Antecedent"), |
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Min(1), |
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Description ("The PRS_Solution being classified.") |
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] |
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PRS_Solution REF Antecedent; |
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[ |
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Override ("Dependent"), |
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Description ( |
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"The specific PRS_Category being used to classify the Solution." |
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) |
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] |
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PRS_Category REF Dependent; |
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}; |
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// =================================================================== |
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// PRS_Categorization |
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// =================================================================== |
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[ |
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Association, |
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Description ( |
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"PRS_Categorization associates PRS_Reference, PRS_Problem " |
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"or PRS_Resolution with a PRS_Category for classification purposes. " |
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"For example, a Category named 'Printing Issues' can be defined " |
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"for a Problem using the Categorization association between a " |
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"PRS_Problem and a PRS_Category. " |
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) |
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] |
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class PRS_Categorization : CIM_Dependency |
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{ |
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[ |
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Override ("Antecedent"), |
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Description ("The PRS_Category used for classification.") |
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] |
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PRS_Category REF Antecedent; |
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[ |
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Override ("Dependent"), |
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Min(1), |
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Description ( |
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"The specific PRS_Reference, PRS_Problem or PRS_Resolution " |
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"classified by this association." |
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) |
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] |
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PRS_SolutionElement REF Dependent; |
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}; |
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// =================================================================== |
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// PRS_CategoryParentChild |
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// =================================================================== |
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[ |
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Association, |
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Description("PRS_CategoryParentChild is used to define classification hierarchies.") |
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] |
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class PRS_CategoryParentChild : CIM_Dependency |
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{ |
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[ |
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Override ("Antecedent"), |
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Description ("The parent PRS_Category used for classification.") |
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] |
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PRS_Category REF Antecedent; |
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[ |
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Override ("Dependent"), |
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Description ( |
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"The child PRS_Category used for classification." |
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) |
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] |
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PRS_Category REF Dependent; |
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}; |
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// ================================================================= |
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// PRS_ExpressionElement |
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// ================================================================== |
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[ |
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Abstract, |
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Description ( |
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"PRS_ExpressionElement is an abstract base class for PRS_Products " |
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"and PRS_Statements. It provides a common association point for objects " |
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"associated with PRS_Expressions." |
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) |
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] |
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class PRS_ExpressionElement : PRS_ExchangeElement |
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{ |
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}; |
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// ================================================================= |
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// PRS_Expression |
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// ================================================================== |
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|
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[ |
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Description ( |
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"PRS_Expression defines a specific relationship between " |
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"PRS_ExpressionElements associated with PRS_SolutionElements. " |
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) |
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] |
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class PRS_Expression : PRS_ExpressionElement |
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{ |
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[ |
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Description ( |
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"The operator to be used with the associated PRS_ExpressionElements. " |
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"The 'AND', 'OR' and 'NOT' operators are the only operators " |
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"currently defined. They must be defined as an uppercase string." |
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) |
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] |
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string Relation; |
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}; |
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// ================================================================= |
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// PRS_Product |
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// ================================================================== |
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[ |
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Description ( |
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"PRS_Product is used to describe a single product to associate with a " |
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"PRS_Expression." |
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) |
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] |
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class PRS_Product : PRS_ExpressionElement |
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{ |
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[ |
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Description ("The vendor of the product.") |
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] |
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string Vendor; |
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[ |
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Description ("The make and or model of the product.") |
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] |
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string ProductName; |
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[ |
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Description ("The version of the product.") |
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] |
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string Version; |
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[ |
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Description ( |
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"The order of relevance of this product to an associated " |
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"PRS_SolutionElement. These include PRS_Reference, PRS_Problem " |
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"or PRS_Resolution." |
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) |
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] |
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string Order; |
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}; |
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// ================================================================= |
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// PRS_Statement |
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// ================================================================== |
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[ |
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Description ( |
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"PRS_Statement contains the text describing a problem, any " |
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"relevant background information, and its resolution. Statements " |
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"are units of text ranging from brief sentences or phrases to " |
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"paragraphs or pages. There is no limit to the number of " |
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"PRS_Statements within a Solution, as long as they support the " |
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"intent and focus of their root class. Root classes include: " |
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"PRS_Reference, PRS_Problem or PRS_Resolution./n" |
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"\n" |
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"PRS_Statements may be grouped together to build compound " |
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"'sentences'. For example,/n " |
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" StatementA = Printer output is blotchy./n " |
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" StatementB = Print jobs per day are less than 50./n " |
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"ExpressionA = StatementA AND StatementB." |
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) |
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] |
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class PRS_Statement : PRS_ExpressionElement |
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{ |
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[ |
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ValueMap {"0", "1", "2", "3", "4", "5", "6", "7", "8", "9", "10", "11", |
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"254", "255" |
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}, |
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Values {"Description", "Symptom", "Error_Message", "Objective", "Evidence", |
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"Cause", "Work_Around", "Fix", "Answer", "Keyword", "Changes", "Title", |
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"Other", "Unknown" |
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}, |
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Description ( |
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"StatementRole describes how the PRS_Statement relates to the larger " |
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"context. " |
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"For example, is the PRS_Statement describing a Fix or a Symptom? " |
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"'Description' is generic text without a specific diagnostic " |
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"application. " |
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"'Symptom' describes initial observable incident or behavior that " |
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"the user reports. " |
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"'Error_Message' is a specific type of symptom that the user " |
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"reports, describing a specific error condition reported. " |
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"'Objective' is what the user wants to accomplish, often " |
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"expressed as a positive condition. FOr example, how to print " |
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"on a network. " |
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"'Evidence' is information that is collected to diagnose the " |
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"problem after the symptom is reported. " |
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"'Cause' is a description of the underlying facts or factors " |
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"that engender or relate this behavior. " |
|
"'Work_around' is information that lets the user work, but does " |
|
"not correct the problem completely. " |
|
"'Fix' is information that fixes the problem completely. " |
|
"'Answer' is the information given to the user such as steps to " |
|
"perform, wording to support their environment and understanding. " |
|
"'Keyword' is a specific classification using defined words or " |
|
"phrases. " |
|
"'Changes' describes a recent change in the environment which " |
|
"could affect the problem or resolution. " |
|
"'Title is the title applying to associated PRS_Statements. " |
|
"Usually associated via an 'and' expression. " |
|
) |
|
] |
|
uint8 StatementRole; |
|
|
|
[ |
|
Description ("The descriptive text used for the PRS_Statement.") |
|
] |
|
string Text; |
|
|
|
[ |
|
Description ( |
|
"When the PRS_Adminstrative object indicates Level 2 compliance, " |
|
"StatementOperator describes the relationship between an associated " |
|
"PRS_Feature and the FeatureValue property. This property is " |
|
"ignored if there is no PRS_Feature associated with this " |
|
"PRS_Statement." |
|
) |
|
] |
|
string StatementOperator; |
|
|
|
[ |
|
Description ( |
|
"When the PRS_Adminstrative object indicates Level 2 compliance, " |
|
"FeatureValue is the specific value selected from the associated " |
|
"PRS_Feature. This property is ignored if there is no PRS_Feature " |
|
"associated with this PRS_Statement." |
|
) |
|
] |
|
string FeatureValue; |
|
|
|
[ |
|
Description ( |
|
"Order is used to sequence PRS_Statements associated " |
|
"with a single PRS_Expression to allow a Consumer to process " |
|
"the information in the order desired by the Producer." |
|
) |
|
] |
|
string Order; |
|
|
|
[ |
|
Description ( |
|
"Importance of this Statement. " |
|
"The value of this property shall be an integer value in the " |
|
"range of 0 to 100, inclusive." |
|
) |
|
] |
|
uint16 Relevance; |
|
}; |
|
|
|
// ================================================================= |
|
// PRS_Feature |
|
// ================================================================== |
|
|
|
[ |
|
Description ( |
|
"PRS_Feature is used for structured diagnostic data, including " |
|
"specific data values like steps or conditions. For example, " |
|
"consider a PRS_Statement with a Text property value of: \n" |
|
"\n" |
|
" Print jobs per day are less than 50\n" |
|
"\n" |
|
"This could be described using a PRS_Feature as follows:\n" |
|
"\n" |
|
" Description: 'Print jobs per day' \n" |
|
" Prompt: 'How many print jobs per day?' \n" |
|
" ValidValues: '10' '50' '100' \n" |
|
" DataType: 'Integer' \n" |
|
"\n" |
|
"and the associated PRS_Statement would contain:\n" |
|
"\n" |
|
" Operator: '<' \n" |
|
" FeatureValue: '50' \n" |
|
) |
|
] |
|
class PRS_Feature : PRS_ExchangeElement |
|
{ |
|
[ |
|
Description ("Prompt presented through user interface.") |
|
] |
|
string Prompt; |
|
|
|
[ |
|
Description ("Valid values for this PRS_Feature.") |
|
] |
|
string ValidValues; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "4", "5", "254", "255"}, |
|
Values { |
|
"String", "Integer", "Float", "Date/Time", "Boolean", |
|
"Binary", "Other", "Unknown" |
|
}, |
|
Description ("Data Type used for PRS_Statement FeatureValue property") |
|
] |
|
uint8 DataType; |
|
}; |
|
|
|
|
|
// ================================================================= |
|
// PRS_Resource |
|
// ================================================================== |
|
|
|
[ |
|
Description ( |
|
"Each PRS_Resolution may have an associated cost of implementation. " |
|
"This cost may have several components such as time, material " |
|
"costs, labor cost, etc. To capture these costs, a PRS_Resouce is " |
|
"associated with a PRS_Resolution. For Service Incidents, one or " |
|
"more PRS_Resource objects may be associated with an Activity." |
|
) |
|
] |
|
class PRS_Resource : PRS_ExchangeElement |
|
{ |
|
string ResourceType; |
|
|
|
[ |
|
Description ("Number of units of resource used.") |
|
] |
|
uint16 Quantity; |
|
|
|
[ |
|
Description ("Unit of measure for this resource.") |
|
] |
|
string Units; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ExpressionLink |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ( |
|
"Associates PRS_Expression with PRS_ExpressionElements " |
|
"such as PRS_Expression, PRS_Product, and PRS_Statement." |
|
) |
|
] |
|
class PRS_ExpressionLink : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Override ("Antecedent"), |
|
Min(1), |
|
Description ("The parent PRS_Expression.") |
|
] |
|
PRS_Expression REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Min(1), |
|
Description ( |
|
"The child PRS_ExpressionElement. Either PRS_Expression, " |
|
"PRS_Product or PRS_Statement." |
|
) |
|
] |
|
PRS_ExpressionElement REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ProductParentChild |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ( |
|
"Products may exist in a hierarchy of relationships with related " |
|
"Products. If a Producer deems these hierarchy relationships " |
|
"are relevant to the current Problem or Resolution, then the " |
|
"position of the Product in a hierarchy can be implied using one " |
|
"of two types of relationships: 'is a' and 'has a'. An 'is a' " |
|
"relationship implies a classification, such as versioning or typing. " |
|
"A 'has a' relationship implies that one product contains another. " |
|
"The PRS_ProductParentChild association is used to imply an 'is a' " |
|
"hierarchy. Use the ProductComponent association to imply 'has a' " |
|
"relationships.") |
|
] |
|
class PRS_ProductParentChild : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Override ("Antecedent"), |
|
Description ("The parent PRS_Product.") |
|
] |
|
PRS_Product REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The child PRS_Product.") |
|
] |
|
PRS_Product REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ProductComponent |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ( |
|
"PRS_ProductComponent is used to describe 'has a' relationships " |
|
"between Products and their components parts. See " |
|
"PRS_ProductParentChild for 'is a' relationships." |
|
) |
|
] |
|
class PRS_ProductComponent : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Override ("Antecedent"), |
|
Description ("The PRS_Product which contains the component.") |
|
] |
|
PRS_Product REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The component PRS_Product.") |
|
] |
|
PRS_Product REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ProductAsset |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ( |
|
"PRS_ProductAsset is used to provide specific information about " |
|
"a PRS_Product. PRS_ProductAsset associates this information to a " |
|
"PRS_Product using one or more Statements associated to a " |
|
"PRS_Expression." |
|
) |
|
] |
|
class PRS_ProductAsset : CIM_Dependency |
|
{ |
|
[ |
|
Override ("Antecedent"), |
|
Description ("The product.") |
|
] |
|
PRS_Product REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The expression.") |
|
] |
|
PRS_Expression REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_StatementFeature |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Statement with PRS_Feature.") |
|
] |
|
class PRS_StatementFeature : CIM_Dependency |
|
{ |
|
[ |
|
Override ("Antecedent"), |
|
Description ("The PRS_Statement.") |
|
] |
|
PRS_Statement REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Feature.") |
|
] |
|
PRS_Feature REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_FeatureResource |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ( |
|
"Associates PRS_Feature with PRS_Resource. " |
|
"Used to track specific labor and costs associated with specific " |
|
"tasks defined in Feature objects. " |
|
) |
|
] |
|
class PRS_FeatureResource : CIM_Dependency |
|
{ |
|
[ |
|
Override ("Antecedent"), |
|
Description ("The PRS_Feature.") |
|
] |
|
PRS_Feature REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Resource.") |
|
] |
|
PRS_Resource REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ResolutionResource |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Resolution with PRS_Resource") |
|
] |
|
class PRS_ResolutionResource : CIM_Dependency |
|
{ |
|
[ |
|
Override ("Antecedent"), |
|
Description ("The PRS_Resource.") |
|
] |
|
PRS_Resource REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Resolution.") |
|
] |
|
PRS_Resolution REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Solution Expression |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ( |
|
"Associates PRS_SolutionElements (PRS_Reference, PRS_Problem " |
|
"or PRS_Resolution) with PRS_Expression." |
|
) |
|
] |
|
class PRS_SolutionExpression : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Min (1), |
|
Override ("Antecedent"), |
|
Description ("The PRS_SolutionElement.") |
|
] |
|
PRS_SolutionElement REF Antecedent; |
|
|
|
[ |
|
Min (1), |
|
Override ("Dependent"), |
|
Description ("The PRS_Expression.") |
|
] |
|
PRS_Expression REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Administrative |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"PRS_Administrative defines administrative information about " |
|
"associated objects. There must be at least one PRS_Administrative " |
|
"instance associated with a PRS_Solution. Administrative " |
|
"information is inherited from a parent object. \n" |
|
"\n" |
|
"If the administrative information among objects within a Solution " |
|
"is not the same, additional PRS_Administrative instances may be " |
|
"associated with other objects within the Solution. All instances under " |
|
"a specific parent inherit their administrative information unless " |
|
"there is an PRS_Administrative instance associated with an instance.\n" |
|
"\n" |
|
"For example, if there is a PRS_Administrative instance associated " |
|
"with a PRS_Problem instance, all of the PRS_Statement and PRS_Product " |
|
"instances within the Problem use the same Administrative information " |
|
"as the PRS_Problem instance." |
|
) |
|
] |
|
class PRS_Administrative : PRS_ExchangeElement |
|
{ |
|
[ |
|
Values {"0", "1", "2"}, |
|
Description ( |
|
"Level 0 means all information within a Reference, Problem or " |
|
"Resolution is conveyed by a single PRS_Statement.\n" |
|
"\n" |
|
"Level 1 means there may be multiple PRS_Statement instances " |
|
"within a Reference, Problem or Resolution.\n" |
|
"\n" |
|
"Level 2 means that a PRS_Statement may be associated with " |
|
"a PRS_Feature instance within a Reference, Problem or Resolution." |
|
) |
|
] |
|
uint16 ComplianceLevel; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "254", "255"}, |
|
Values {"Draft", "Reviewed", "Published", "Other", "Unknown"}, |
|
Description ( |
|
"Editorial status of the document. " |
|
"If 'Draft', information is complete, but unedited. " |
|
"If 'Reviewed', an editorial review has been completed. " |
|
"If 'Published', information has been reviewed and approved " |
|
"for distribution." |
|
) |
|
] |
|
uint8 DocumentStatus; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "254", "255"}, |
|
Values {"Proprietary", "Internal", "Partner", "Public", "Other", "Unknown"}, |
|
Description ( |
|
"Intended distribution audience for the associated information. " |
|
"If 'Proprietary', information contains proprietary information " |
|
"and is not to be released externally. " |
|
"If 'Internal', information is for internal use only. " |
|
"If 'Partner', information is only available to contracted " |
|
"partners. " |
|
"If 'Public', information is available to anyone." |
|
) |
|
] |
|
uint8 Distribution; |
|
|
|
[ |
|
Description ("Language used in the associated information.") |
|
] |
|
string Language; |
|
|
|
[ |
|
Description ("Copyright for the associated information.") |
|
] |
|
string Copyright; |
|
|
|
[ |
|
Description ("Disclaimers about the associated information.") |
|
] |
|
string Disclaimer; |
|
|
|
[ |
|
Description ("Usage rights for the associated information.") |
|
] |
|
string Rights; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_AdminAssociation |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ( |
|
"Associates PRS_Administrative with any object derived from " |
|
"PRS_ExchangeElement." |
|
) |
|
] |
|
class PRS_AdminAssociation : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Min (1), |
|
Override ("Antecedent"), |
|
Description ("The PRS_ExchangeElement.") |
|
] |
|
PRS_ExchangeElement REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Administrative.") |
|
] |
|
PRS_Administrative REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Revision |
|
// =================================================================== |
|
|
|
[ |
|
Description ("PRS_Revision records changes to the content.") |
|
] |
|
class PRS_Revision : PRS_ExchangeElement |
|
{ |
|
|
|
[ |
|
Description ("The date of this revision.") |
|
] |
|
datetime RevisionDate; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "254", "255"}, |
|
Values {"Create", "Update", "Delete", "Other", "Unknown"}, |
|
Description ("The name of the specific revision being made.") |
|
] |
|
uint8 ActivityName; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "254", "255"}, |
|
Values {"Technical", "Editorial", "Administrative", "Other", "Unknown"}, |
|
Description ( |
|
"Type of revision activity. 'Technical' refers to a change " |
|
"in content. 'Editorial' refers to a change in language or style. " |
|
"'Administrative' refers to information about the object." |
|
) |
|
] |
|
uint8 ActivityType; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "254", "255"}, |
|
Values {"Open", "Not Reviewed", "Reviewed", "Approved", "Other", "Unknown"}, |
|
Description ( |
|
"The current state of technical review. " |
|
"'Open' means created but not necessarily completed or resolved. " |
|
"'Not Reviewed' means contents have to be reviewed for " |
|
"accuracy and consistency with other content. " |
|
"'Reviewed' means review has been completed. " |
|
"'Approved' means formally approval to certify the solution for " |
|
"the specific status the contents have at this time." |
|
) |
|
] |
|
uint8 TechnicalStatus; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "254", "255"}, |
|
Values {"In_Progress", "Draft", "Reviewed", "Published", "Other", "Unknown"}, |
|
Description ( |
|
"The current state of editorial review. " |
|
"'In Progress' means the content is in the process of being developed. " |
|
"'Draft' means the content is complete but unedited. " |
|
"'Reviewed' means the review has been completed. " |
|
"'Published' means the contents have been released. " |
|
) |
|
] |
|
uint8 EditorialStatus; |
|
|
|
[ |
|
Description ("Text description of what was done in this revision.") |
|
] |
|
string Description; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_AdministrativeRevision |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ("Associates PRS_Administrative with PRS_Revision.") |
|
] |
|
class PRS_AdministrativeRevision : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Override ("Antecedent"), |
|
Description ("The PRS_Administrative."), |
|
Min(1), Max(1) |
|
] |
|
PRS_Administrative REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Revision.") |
|
] |
|
PRS_Revision REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Contact |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"PRS_Contact is used to anchor associations to PRS_Person and " |
|
"PRS_Orgnaization. PRS_Contact is also used to anchor associations " |
|
"to PRS_Revision and PRS_Resolution as well as the " |
|
"PRS_ServiceIncident. " |
|
) |
|
] |
|
class PRS_Contact : PRS_ExchangeElement |
|
{ |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ContactItem |
|
// =================================================================== |
|
|
|
[ |
|
Abstract, |
|
Description ( |
|
"PRS_ContactItem is the abstract root class for PRS_Person and " |
|
"PRS_Organization. It provides a common anchor point for the " |
|
"PRS_ContactContactItem association. " |
|
) |
|
] |
|
class PRS_ContactItem : PRS_ExchangeElement |
|
{ |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_AdministrativeContact |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ("Associates PRS_Administrative and PRS_Contact") |
|
] |
|
class PRS_AdministrativeContact : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Override ("Antecedent"), |
|
Description ("The PRS_Administrative."), |
|
Min(1) |
|
] |
|
PRS_Administrative REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Contact."), |
|
Min(1) |
|
] |
|
PRS_Contact REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_RevisionContact |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ("Associates PRS_Revision and PRS_Contact") |
|
] |
|
class PRS_RevisionContact : CIM_Dependency |
|
{ |
|
[ |
|
Aggregate, |
|
Override ("Antecedent"), |
|
Description ("The PRS_Revision.") |
|
] |
|
PRS_Revision REF Antecedent; |
|
|
|
[ |
|
Min(1), |
|
Override ("Dependent"), |
|
Description ("The PRS_Contact.") |
|
] |
|
PRS_Contact REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Organization |
|
// =================================================================== |
|
|
|
|
|
[ |
|
Description ( |
|
"PRS_Organization describes a PRS_Contact's organization name " |
|
"and business." |
|
) |
|
] |
|
class PRS_Organization : PRS_ContactItem |
|
{ |
|
[ |
|
Description ("The name of the organization.") |
|
] |
|
string Name; |
|
|
|
[ |
|
Description ("Description of organization's primary business.") |
|
] |
|
string Business; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Person |
|
// =================================================================== |
|
|
|
[ |
|
Description ("Information about a personal contact.") |
|
] |
|
class PRS_Person : PRS_ContactItem |
|
{ |
|
[ |
|
Description ("Contact's first name.") |
|
] |
|
string FirstName; |
|
|
|
[ |
|
Description ("Contact's last name.") |
|
] |
|
string LastName; |
|
|
|
[ |
|
Description ("How the contact is addressed, i.e. Dr., Mr., Ms., Mrs., etc.") |
|
] |
|
string Salutation; |
|
|
|
[ |
|
Description ("Contact's business title.") |
|
] |
|
string Title; |
|
|
|
[ Description ( |
|
"Description of the contact. For example, they may have responsibilities " |
|
"not apparent from their title." |
|
) |
|
] |
|
string ContactType; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "4", "254", "255"}, |
|
Values {"Primary_Voice", "Alternate_Voice", "Fax", "Email", "URL", "Other", |
|
"Unknown"}, |
|
Description( |
|
"Contact's preferred communication method. See the PRS_Location " |
|
"Type property." |
|
) |
|
] |
|
uint8 CommunicationMode; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ContactContactItem |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Abstract, |
|
Description ( |
|
"Abstract root class to associate PRS_Person or PRS_Organization " |
|
"and PRS_Contact." |
|
) |
|
] |
|
class PRS_ContactContactItem : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Min (1), |
|
Override ("Antecedent"), |
|
Description ("The PRS_Contact.") |
|
] |
|
PRS_Contact REF Antecedent; |
|
|
|
[ |
|
Min (1), |
|
Override ("Dependent"), |
|
Description ( |
|
"The PRS_ContactItem, either PRS_Person or PRS_Organization. " |
|
"There is always at least one PRS_ContactItem, however it may be " |
|
"either a PRS_Person or PRS_Organization. For that reason, there " |
|
"is a minimum cardinality of one for this property, but a minimum " |
|
"cardinality of zero in the classes derived from this class." |
|
) |
|
] |
|
PRS_ContactItem REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ContactOrganization |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Contact and PRS_Organization") |
|
] |
|
class PRS_ContactOrganization : PRS_ContactContactItem |
|
{ |
|
[ |
|
Min(0), |
|
Override ("Dependent"), |
|
Description ("The PRS_Organization.") |
|
] |
|
PRS_Organization REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ContactPerson |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Contact and PRS_Person") |
|
] |
|
class PRS_ContactPerson : PRS_ContactContactItem |
|
{ |
|
[ |
|
Min(0), |
|
Override ("Dependent"), |
|
Description ("The PRS_Person.") |
|
] |
|
PRS_Person REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Address |
|
// =================================================================== |
|
|
|
[ |
|
Description ("Provides address information for PRS_ContactItem") |
|
] |
|
class PRS_Address : PRS_ExchangeElement |
|
{ |
|
[ |
|
ValueMap {"0", "1", "2", "3", "254", "255"}, |
|
Values {"Primary", "Shipping", "Billing", "Service", "Other", "Unknown"}, |
|
Description ("The type of address.") |
|
] |
|
uint8 AddressType; |
|
|
|
[ |
|
Description ("First line of address information.") |
|
] |
|
string Address1; |
|
|
|
[ |
|
Description ("Second line of address information.") |
|
] |
|
string Address2; |
|
|
|
[ |
|
Description ("Third line of address information.") |
|
] |
|
string Address3; |
|
|
|
[ |
|
Description ("Fourth line of address information.") |
|
] |
|
string Address4; |
|
|
|
[ |
|
Description ("The city.") |
|
] |
|
string City; |
|
|
|
[ |
|
Description ("The specific region, such as state or province.") |
|
] |
|
string Region; |
|
|
|
[ |
|
Description ("The country's postal code for the address") |
|
] |
|
string PostalCode; |
|
|
|
[ |
|
Description ("The time zone of the address.") |
|
] |
|
string TimeZone; |
|
|
|
[ |
|
Description ("The country code, based on ISO/IEC 3166.") |
|
] |
|
string Country; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ContactItemAddress |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_ContactItem with PRS_Address.") |
|
] |
|
class PRS_ContactItemAddress : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Min(1), |
|
Override ("Antecedent"), |
|
Description ("The PRS_ContactItem.") |
|
] |
|
PRS_ContactItem REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Address.") |
|
] |
|
PRS_Address REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Location |
|
// =================================================================== |
|
|
|
[ |
|
Description ("PRS_Location describes the location of a a PRS_Address.") |
|
] |
|
class PRS_Location : PRS_ExchangeElement |
|
{ |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "4", "254", "255"}, |
|
Values {"Primary_Voice", "Alternate_Voice", "Fax", "Email", "URL", "Other", |
|
"Unknown"}, |
|
Description ("The type of location.") |
|
] |
|
uint8 LocationType; |
|
|
|
[ |
|
Description ("The specific location.") |
|
] |
|
string LocationID; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Address Location |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Address and PRS_Location.") |
|
] |
|
class PRS_AddressLocation : CIM_Dependency |
|
{ |
|
[ |
|
Override ("Antecedent"), |
|
Min(1), |
|
Description ("The PRS_Address.") |
|
|
|
] |
|
PRS_Address REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Description ("The PRS_Location") |
|
] |
|
PRS_Location REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Attachment |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"PRS_Attachment describes file attachments. A PRS_Attachment may be " |
|
"associated to any object derived from PRS_ExchangeElement. " |
|
"PRS_Attachment is used to attach objects of any type including binary " |
|
"files, ASCII documents, or URLs. " |
|
"Only one object may be attached per PRS_Attachment. \n" |
|
"/n" |
|
"The actual attachment carried by the Attachment object is included " |
|
"in one of two methods: by reference or by value as an embedded object. " |
|
"A by reference method links indirectly to the attachment through the use of " |
|
"a string identifier, e.g. a file name. An embedded object method " |
|
"means the actual binary data is included in PRS_Attachment." |
|
) |
|
] |
|
class PRS_Attachment : PRS_ExchangeElement |
|
{ |
|
[ |
|
Description ( |
|
"If the attachment is not embedded, where the attachment " |
|
"is located." |
|
) |
|
] |
|
string AttachmentReference; |
|
|
|
[ |
|
Description ("Protocol required to read the attachment (e.g., http).") |
|
] |
|
string Protocol; |
|
|
|
[ |
|
Description ("The file format of the attachment.") |
|
] |
|
string Format; |
|
|
|
[ |
|
Description ("The size of the attachment in bytes.") |
|
] |
|
string AttachmentSize; |
|
|
|
[ |
|
Description ("The attachment itself, if embedded.") |
|
] |
|
string AttachmentObject; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "254", "255"}, |
|
Values {"Instructions", "Background", "Log", "Unknown", "Undefined"}, |
|
Description ( |
|
"The purpose of the attachment, related to the diagnosis. " |
|
"'Instructions' are compilable code. " |
|
"'Background' are descriptive information. " |
|
"'Log' is information captured in a log file. " |
|
) |
|
] |
|
uint8 AttachmentType; |
|
|
|
[ |
|
Description ( |
|
"The displayable attachment identifier. Used to define what will " |
|
"appear as the name of the attachment, as opposed to the specific " |
|
"attachment file name or URL. " |
|
) |
|
] |
|
string AttachmentName; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Attached |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Attachment with PRS_ExchangeElement.") |
|
] |
|
class PRS_Attached : CIM_Dependency |
|
{ |
|
[ |
|
Override ("Antecedent"), |
|
Description ("The PRS_Attachment.") |
|
] |
|
PRS_Attachment REF Antecedent; |
|
|
|
[ |
|
Override ("Dependent"), |
|
Min(1), |
|
Description ("The PRS_ExchangeElement.") |
|
] |
|
PRS_ExchangeElement REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// =================================================================== |
|
// Service Incident Exchange information |
|
// =================================================================== |
|
// =================================================================== |
|
|
|
// =================================================================== |
|
// ServiceIncident |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"PRS_ServiceIncident contains the fundamental information related to " |
|
"a specific incident : its identity, status, priority, etc. " |
|
"The actual incident data, including specific transactions and " |
|
"resolution information, is contained in the objects associated " |
|
"with PRS_ServiceIncident. These include specific Problem, " |
|
"Resolution and Activity related objects accrued through the " |
|
"Transaction workflow." |
|
) |
|
] |
|
class PRS_ServiceIncident : PRS_ExchangeElement |
|
{ |
|
|
|
[ |
|
Description ( |
|
"The unique identifier for this incident assigned by the Requester" |
|
) |
|
] |
|
string RequesterID; |
|
|
|
[ |
|
Description ( |
|
"The unique identifier for this incident assigned by the Provider") |
|
] |
|
string ProviderID; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3", "4", "5", "6", "7", "254", "255"}, |
|
Values { |
|
"Beginning_State", "Not_Entitled", "Entitled", |
|
"Problem_Submitted", "Open_Requester", "Open_Provider", |
|
"Closed_Pending_Confirmation", "Closed", "Other", "Unknown" |
|
}, |
|
Description ( |
|
"The state of the incident within the Service Incident Exchange " |
|
"Standard transaction model." |
|
) |
|
] |
|
uint8 CurrentState; |
|
|
|
[ |
|
Values {"1", "2", "3", "4", "5"}, |
|
Description ( |
|
"The severity of the incident as defined by the Requester. " |
|
"One is the most severe and five is the least severe. " |
|
) |
|
] |
|
uint8 RequesterSeverity; |
|
|
|
[ |
|
Values {"1", "2", "3", "4", "5"}, |
|
Description ( |
|
"The priority of the incident as defined by the Requester. " |
|
"One is the highest priority and five is the lowest priority." |
|
) |
|
] |
|
uint8 ProviderPriority; |
|
|
|
[ |
|
Description ( |
|
"The explicit time the Requester expects a response. " |
|
) |
|
] |
|
datetime ResponseTime; |
|
|
|
[ |
|
Description ( |
|
"Status of the incident according to the workflow" |
|
) |
|
] |
|
string WorkflowStatus; |
|
|
|
[ |
|
Description ( |
|
"Additional general information about the incident" |
|
) |
|
] |
|
string Comment; |
|
|
|
[ |
|
ValueMap {"0", "1", "254", "255"}, |
|
Values {"Yes", "No", "Other", "Unknown"}, |
|
Description ( |
|
"Is the Requester entitled to service or not? " |
|
) |
|
] |
|
uint8 Entitled; |
|
|
|
[ |
|
ValueMap {"0", "1", "254", "255"}, |
|
Values {"Yes", "No", "Other", "Unknown"}, |
|
Description ( |
|
"Was the last transaction was accepted or rejected? " |
|
) |
|
] |
|
uint8 Acknowledge; |
|
|
|
[ |
|
Description( |
|
"The use of the TransactionName property is deprecated. New Service " |
|
"Incidents should use the LastTransaction property and set this " |
|
"property to NULL. " |
|
), |
|
|
|
Deprecated { |
|
"PRS_ServiceIncident.LastTransaction" |
|
} |
|
] |
|
string TransactionName; |
|
[ |
|
ValueMap {"0", "1", "2", "3", "4", "5", "6", "7", "8", "9", "10", "11", "254", |
|
"255"}, |
|
Values { |
|
"Service_Request", "Entitlement", "Problem_Submittal", |
|
"Accept_Problem", "Problem_Resolution", "Request_Problem_Information", |
|
"Provide_Problem_Information", "Provide_Admin_Information", |
|
"Query_Incident", "Confirm_Close", "Reject_Resolution", "Request_Closure", |
|
"Other", "Unknown"}, |
|
Description( |
|
"The name of the last transaction which was acknowledged." |
|
) |
|
] |
|
uint8 LastTransaction; |
|
|
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Service Requester |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ( |
|
"PRS_ServiceRequester associates a PRS_Service Incident with " |
|
"a PRS_Contact representing the entity requesting service. " |
|
"Note that the Contact class is used for both Requesters and " |
|
"Providers, the context is determined by which association exists. " |
|
) |
|
] |
|
class PRS_ServiceRequester : CIM_Dependency |
|
{ |
|
[ |
|
Override("Antecedent"), |
|
Description ("The PRS_ServiceIncident.") |
|
] |
|
PRS_ServiceIncident REF Antecedent; |
|
|
|
[ |
|
Min (1), Max (1), |
|
Override("Dependent"), |
|
Description ("The PRS_Contact") |
|
] |
|
PRS_Contact REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ServiceProvider |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ( |
|
"Associates PRS_ServiceIncident to PRS_Contact to describe the " |
|
"Service Provider. " |
|
) |
|
] |
|
class PRS_ServiceProvider : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Override("Antecedent"), |
|
Description ("The PRS_ServiceIncident.") |
|
] |
|
PRS_ServiceIncident REF Antecedent; |
|
|
|
[ |
|
Min (1), Max (1), |
|
Override("Dependent"), |
|
Description ("The PRS_Contact.") |
|
] |
|
PRS_Contact REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ServiceProblem |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ( |
|
"Associates PRS_ServiceIncident to PRS_Problem to describe the " |
|
"Problem being submitted to the Service Provider." |
|
) |
|
] |
|
class PRS_ServiceProblem : CIM_Dependency |
|
{ |
|
[ |
|
Min (1), |
|
Override("Antecedent"), |
|
Description ("The PRS_ServiceIncident.") |
|
] |
|
PRS_ServiceIncident REF Antecedent; |
|
|
|
[ |
|
Max (1), |
|
Override("Dependent"), |
|
Description ("The PRS_Problem.") |
|
] |
|
PRS_Problem REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ServiceResolutionSolution |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ( |
|
"Associates PRS_ServiceIncident to PRS_Solution to describe the " |
|
"Resolutions proposed by the Service Provider. " |
|
) |
|
] |
|
class PRS_ServiceResolutionSolution : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Aggregate, |
|
Override("Antecedent"), |
|
Description ("The PRS_ServiceIncident.") |
|
] |
|
PRS_ServiceIncident REF Antecedent; |
|
|
|
[ |
|
Override("Dependent"), |
|
Description ( |
|
"The PRS_Solution. PRS_Solution must be associated with at least " |
|
"one Resolution. " |
|
) |
|
] |
|
PRS_Solution REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Agreement |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"The agreement or contract referenced for entitlement to service." |
|
) |
|
] |
|
class PRS_Agreement : PRS_ExchangeElement |
|
{ |
|
|
|
[ |
|
Description ( |
|
"The identifier for the contract between the Request and " |
|
"the Provider. This property is set by the Requester " |
|
"prior to submitting a Service Request. " |
|
) |
|
] |
|
string ContractID; |
|
|
|
[ |
|
Description ( |
|
"A brief description of the contract." |
|
) |
|
] |
|
string AgreementType; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ServiceAgreement |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_ServiceIncident to PRS_Agreement. ") |
|
] |
|
class PRS_ServiceAgreement : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Override("Antecedent"), |
|
Description ("The PRS_ServiceIncident.") |
|
] |
|
PRS_ServiceIncident REF Antecedent; |
|
|
|
[ |
|
Min (1), Max (1), |
|
Override("Dependent"), |
|
Description ("The PRS_Agreement.") |
|
] |
|
PRS_Agreement REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Activity |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"Describes the date of each transaction and the objects involved. " |
|
) |
|
] |
|
class PRS_Activity : PRS_ExchangeElement |
|
{ |
|
|
|
[ |
|
Description ( |
|
"The key fields for the objects in the associated Transaction. " |
|
"The use of this property is deprecated. The PRS_SISService " |
|
"StartSISTransaction method uses the New, Modified and Deleted " |
|
"properties instead of this field. This field is set to NULL " |
|
"by the StartSISTransaction method if the other properties are " |
|
"used. " |
|
), |
|
|
|
Deprecated { |
|
"PRS_Activity.NewKeys", |
|
"PRS_Activity.Deleted", |
|
"PRS_Activity.Modified" |
|
} |
|
] |
|
string ParameterList; |
|
|
|
[ |
|
Description ( |
|
"The key fields for the objects added in the associated Transaction. " |
|
"This property is set by the PRS_SISService StartSISTransaction method." |
|
) |
|
] |
|
string NewKeys; |
|
|
|
[ |
|
Description ( |
|
"The key fields for objects deleted in the associated Transaction. " |
|
"This property is set by the PRS_SISService StartSISTransaction method." |
|
) |
|
] |
|
string Deleted; |
|
|
|
[ |
|
Description ( |
|
"The key fields for objects modified in the associated Transaction. " |
|
"This property is set by the PRS_SISService StartSISTransaction method." |
|
) |
|
] |
|
string Modified; |
|
|
|
[ |
|
Description ( |
|
"The date of the Activity. This property is set by the PRS_SISService " |
|
"StartSISTranasaction method. " |
|
) |
|
] |
|
datetime LocalDate; |
|
|
|
[ |
|
Description ("Description of the activity performed. ") |
|
] |
|
string ActionLog; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Transaction |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"PRS_Transaction represents a single transaction of the Service " |
|
"Incident workflow. A PRS_Transaction instance is created by the " |
|
"PRS_SISService StartTransaction method. " |
|
) |
|
] |
|
class PRS_Transaction : PRS_ExchangeElement |
|
{ |
|
[ |
|
ValueMap {"0", "1", "2", "3", "4", "5", "6", "7", "8", "9", "10", "11", "254", |
|
"255"}, |
|
Values { |
|
"Service_Request", "Entitlement", "Problem_Submittal", |
|
"Accept_Problem", "Problem_Resolution", "Request_Problem_Information", |
|
"Provide_Problem_Information", "Provide_Admin_Information", |
|
"Query_Incident", "Confirm_Close", "Reject_Resolution", "Request_Closure", |
|
"Other", "Unknown" |
|
}, |
|
Description ( |
|
"The specific SIS transaction represented by this PRS_Transaction instance. " |
|
) |
|
] |
|
uint8 TransactionType; |
|
|
|
[ |
|
ValueMap {"0", "1", "2", "3"}, |
|
Values {"Open", "Working", "Closed", "Notification_Pending"}, |
|
Description ( |
|
"The current state of this transaction. This value is manipulated " |
|
"by the PRS_SISService:StartSISTransaction and SetSISTransactionComplete " |
|
"method implementations. This property is not intended to be written " |
|
"by management applications." |
|
) |
|
] |
|
uint8 TransactionState; |
|
|
|
[ |
|
Description ( |
|
"The status of the transaction after it has reached the 'Closed' " |
|
"state. A CompletionStatus of zero (0) means the tranasaction " |
|
"completed successfully. A non-zero CompletionStatus indicates the " |
|
"transaction did not complete successfully. Non-zero values are " |
|
"implementation-specific. While the transaction is 'Open' or " |
|
"'Working' the CompletionStatus property shall be zero (0). " |
|
"See the description for PRS_SISService " |
|
"for the definition of the contents of this property. " |
|
) |
|
] |
|
uint32 CompletionStatus; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_SISService |
|
// =================================================================== |
|
|
|
[ |
|
Description ( |
|
"The PRS_SISService is used as a class factory for PRS_Transactions." |
|
) |
|
] |
|
class PRS_SISService : CIM_Service |
|
{ |
|
[ |
|
Description ( |
|
"When invoked on a local system, this method validates the objects " |
|
"in the local repository are sufficient for the indicated " |
|
"TransactionType. If not, an error is returned and no additional " |
|
"processing is performed. If the repository is successfully " |
|
"validated, this method creates a PRS_Transaction instance for " |
|
"return to the caller.\n" |
|
"\n" |
|
"This method also reviews the repository looking for new, modified " |
|
"or deleted objects. As these objects are located, the keys for " |
|
"these objects are appended to the related strings in the PRS_Activity " |
|
"instance specified by a parameter to this method.\n" |
|
"\n" |
|
"After all the appropriate new, modified or deleted objects have " |
|
"been located, this method invokes the PRS_SISService StartSISTransaction " |
|
"method on the remote system specified by the objects related to the " |
|
"Service Incident associated with the PRS_Activity instance specified " |
|
"as a method parameter. The TransactionType and PRS_Activity REF " |
|
"is forward to the remote system as method parameters as well as the " |
|
"PRS_Transaction REF for the instance created by this method.\n" |
|
"\n" |
|
"The remote system creates a child namespace using the PRS_Transaction REF " |
|
"for the name. The local system than transfers all of the New, Modified " |
|
"and Deleted objects to namespace on the remote system. Once all objects " |
|
"have been successfully transferred, the PRS_SISService EndSISTransaction " |
|
"method is invoked on the remote system with a Status value of zero to " |
|
"indicate the remote system should attempt to commit the transaction to " |
|
"the remote repository./n" |
|
"/n" |
|
"The remote system passes the results of the remote commit back to the " |
|
"originating system by invoking the PRS_SISService SetSISTransactionComplete " |
|
"method on the system that originated the SIS transaction. The " |
|
"CompletionStatus method parameter indicates whether the remote commit was " |
|
"successful. If the CompletionStatis is zero, the remote commit was " |
|
"successfult. If it was unsuccessful, the objects were not applied to the " |
|
"remote repository and the CompletionStatus is not zero indicating the error. " |
|
"The local invocation of the SetSISTransactionComplete method updates the " |
|
"specified PRS_Transaction's State to Closed and the Status to the valid " |
|
"provided by the remote system as the CompletionStatus method parameter.\n" |
|
"\n" |
|
"In order to promote extensibility, the uint32 values used for return codes " |
|
"method CompletionStatus parameters are mapped into three " |
|
"significant sections. The first describes the type of value being reported. " |
|
"These include Error versus Notification and Standard versus " |
|
"Vendor-specific.\n" |
|
"\n" |
|
"The second section describes the source of the value. These include Method, " |
|
"Operating System, Repository, or Transport. In addition, this section " |
|
"indicates whether the value was created locally or remotely.\n" |
|
"\n" |
|
"The third section is the specific return value.\n" |
|
"\n" |
|
"If all 32 bits of the return value are reset, the method completed " |
|
"successfully. Any other value indicates an error condition or notification. " |
|
"If D31 is set, the method did not complete successfully. If D31 is reset, " |
|
"but the rest of the return value is non-zero, this is a Notification that " |
|
"the operation did complete successfully, but the source of the value feels " |
|
"there is a condition that caller needs to be aware exists.\n" |
|
"\n" |
|
"If D30 is set, the return value is vendor specific. If D30 is reset, the " |
|
"return value is defined by the standard.\n" |
|
"\n" |
|
"If D29 is set, the return value was generated by a remote system. If D29 is " |
|
"reset, the return value was generated locally. The bit is always set or " |
|
"reset by the local system. The local system sets the bit if it receives a " |
|
"non-zero return value from a remote method invocation.\n" |
|
"\n" |
|
"Bit D28 is reserved for future and shall be reset on all return values.\n" |
|
"\n" |
|
"When there is an error or notification, D24 through D27 indicate the source " |
|
"of the error. The following sources are currently defined (D24 is the least " |
|
"significant bit below):\n" |
|
"\n" |
|
" 0000 Method\n" |
|
" 0001 Operating System\n" |
|
" 0010 Repository\n" |
|
" 0011 Transport\n" |
|
" All remaining values are reserved.\n" |
|
"\n" |
|
"Bits D16 through D23 are reserved for future use and shall be reset to " |
|
"zero.\n" |
|
"\n" |
|
"Bits D0 through D15 indicate the specific return value. If zero, all other " |
|
"bits in the return value must be zero, indicating successful completion of " |
|
"the method (or Transaction). " |
|
) |
|
] |
|
uint32 StartSISTransaction ( |
|
[ |
|
ValueMap { |
|
"0", "1", "2", "3", "4", "5", "6", "7", "8", "9", "10", "11", |
|
"254", "255" |
|
}, |
|
Values { |
|
"Service_Request", "Entitlement", "Problem_Submittal", |
|
"Accept_Problem", "Problem_Resolution", "Request_Problem_Information", |
|
"Provide_Problem_Information", "Provide_Admin_Information", |
|
"Query_Incident", "Confirm_Close", "Reject_Resolution", "Request_Closure", |
|
"Other", "Unknown" |
|
}, |
|
IN |
|
] |
|
uint8 TransactionType, |
|
|
|
[IN] PRS_Activity REF ActivityRef, |
|
|
|
[IN, OUT] PRS_Transaction REF TransactionRef |
|
); |
|
[ |
|
Description( |
|
"The EndSISTransaction method is used to handle committing or aborting " |
|
"a transaction. For commit, the method is invoked by a remote system " |
|
"when all of the objects associated to the transaction have been " |
|
"placed in the child namespace created by StartSISTransaction.\n" |
|
"\n" |
|
"For abort, the method cleans up the child namespace and closes the " |
|
"specified PRS_Transaction, setting the CompletionStatus to the method " |
|
"parameter of the same name. " |
|
) |
|
] |
|
uint32 EndSISTransaction ( |
|
[ |
|
IN, |
|
Description( |
|
"Status indicates whether the transaction is to " |
|
"be committed or aborted. If Status is zero, the transaction is " |
|
"to be committed. If Status is non-zero, it indicates the " |
|
"transaction is to be aborted. If the transaction is being " |
|
"aborted, the Status field is passed back to the originating system " |
|
"as the CompletionStatus parameter for the PRS_SISService " |
|
"SetSISTransactionComplete method. See the description for " |
|
"PRS_SISService " |
|
"for the definition of the contents of this property. " |
|
) |
|
] |
|
uint32 Status, |
|
[ |
|
IN, |
|
Description( |
|
"TransactionRef identifies the PRS_Transaction to commit or abort. " |
|
"If this property is NULL or does not identify an 'Open' transaction, " |
|
"this method returns an error. " |
|
) |
|
] |
|
PRS_Transaction REF TransactionRef |
|
); |
|
[ |
|
Description( |
|
"SetSISCompletionStatus is used to signal the system that originated an " |
|
"SIS transaction that the remote system has completed processing of the " |
|
"transaction. If the processing was successful, as indicated by the " |
|
"CompletionStatus method parameter, the local system resets the DirtyFlag " |
|
"for all of the objects identified in the PRS_Activity instance associated " |
|
"to the PRS_Transaction specified. " |
|
) |
|
] |
|
uint32 SetSISCompletionStatus ( [ |
|
IN, |
|
Description( |
|
"CompletionStatus is used to set the CompletionStatus field of the " |
|
"specified PRS_Transaction. If zero, the SIS transaction was " |
|
"completed successfully. If non-zero, an error occurred and the " |
|
"objects provided by StartSISTransaction were not submitted to the " |
|
"remote repository. See the description for PRS_SISService " |
|
"for the definition of the contents of this property. " |
|
) |
|
] |
|
uint32 CompletionStatus, |
|
[ |
|
IN, |
|
Description( |
|
"TransactionRef identifies the PRS_Transaction that has completed. " |
|
"If this property is NULL or does not identify an 'Open' transaction, " |
|
"this method returns an error. " |
|
) |
|
] |
|
PRS_Transaction REF TransactionRef |
|
); |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Service Activity |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ("Associates PRS_ServiceIncident to PRS_Activity.") |
|
] |
|
class PRS_ServiceActivity : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Aggregate, |
|
Min(1), Max (1), |
|
Override("Antecedent"), |
|
Description ("The PRS_ServiceIncident.") |
|
] |
|
PRS_ServiceIncident REF Antecedent; |
|
|
|
[ |
|
Override("Dependent"), |
|
Description ("The PRS_Activity.") |
|
] |
|
PRS_Activity REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_ActivityContact |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Activity with PRS_Contact.") |
|
] |
|
class PRS_ActivityContact : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Override("Antecedent"), |
|
Description ("The PRS_Activity.") |
|
] |
|
PRS_Activity REF Antecedent; |
|
|
|
[ |
|
Max (1), |
|
Override("Dependent"), |
|
Description ("The PRS_Contact.") |
|
] |
|
PRS_Contact REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// PRS_Activity Resource |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Aggregation, |
|
Description ("Associates PRS_Activity with PRS_Resource") |
|
] |
|
class PRS_ActivityResource : CIM_Dependency |
|
{ |
|
|
|
[ |
|
Aggregate, |
|
Min (1), Max (1), |
|
Override("Antecedent"), |
|
Description ("The PRS_Activity.") |
|
] |
|
PRS_Activity REF Antecedent; |
|
|
|
[ |
|
Override("Dependent"), |
|
Description ("The PRS_Resource.") |
|
] |
|
PRS_Resource REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// Activity Transaction |
|
// =================================================================== |
|
|
|
[ |
|
Association, |
|
Description ("Associates PRS_Activity with PRS_Transaction.") |
|
] |
|
class PRS_ActivityTransaction : CIM_Dependency |
|
{ |
|
[ |
|
Min (1), Max (1), |
|
Override("Antecedent"), |
|
Description ("The PRS_Activity.") |
|
] |
|
PRS_Activity REF Antecedent; |
|
|
|
[ |
|
Min (1), Max (1), |
|
Override("Dependent"), |
|
Description ("The PRS_Transaction.") |
|
] |
|
PRS_Transaction REF Dependent; |
|
}; |
|
|
|
|
|
// =================================================================== |
|
// end of file |
|
// =================================================================== |