1 marek 1.1 // Copyright (c) 2005 DMTF.  All rights reserved.
 2           // <change cr="ArchCR00066.004" type="add">Add UmlPackagePath
 3           // qualifier values to CIM Schema.</change>
 4           // ==================================================================
 5           //  PRS_ServiceIncident 
 6           // ==================================================================
 7              [Version ( "2.6.0" ), 
 8               UMLPackagePath ( "PRS::Support" ), 
 9               Description ( 
10                  "PRS_ServiceIncident contains the fundamental information "
11                  "related to a specific incident: its identity, status, "
12                  "priority, etc. The actual incident data, including specific "
13                  "transactions and resolution information, is contained in the "
14                  "objects associated with PRS_ServiceIncident. These include "
15                  "specific Problem, Resolution and Activity related objects "
16                  "accrued through the Transaction workflow." )]
17           class PRS_ServiceIncident : PRS_ExchangeElement {
18           
19                 [Description ( 
20                     "The unique identifier for this incident assigned by the Requester."
21                      )]
22 marek 1.1    string RequesterID;
23           
24                 [Description ( 
25                     "The unique identifier for this incident assigned by the Provider."
26                      )]
27              string ProviderID;
28           
29                 [Description ( 
30                     "The state of the incident within the Service Incident "
31                     "Exchange Standard transaction model." ), 
32                  ValueMap { "0", "1", "2", "3", "4", "5", "6", "7", "254", 
33                     "255" }, 
34                  Values { "Beginning_State", "Not_Entitled", "Entitled", 
35                     "Problem_Submitted", "Open_Requester", "Open_Provider", 
36                     "Closed_Pending_Confirmation", "Closed", "Other", "Unknown" }]
37              uint8 CurrentState;
38           
39                 [Description ( 
40                     "The severity of the incident as defined by the "
41                     "Requester. One is the most severe and five is the least "
42                     "severe." ), 
43 marek 1.1        ValueMap { "1", "2", "3", "4", "5" }]
44              uint8 RequesterSeverity;
45           
46                 [Description ( 
47                     "The priority of the incident as defined by the "
48                     "Requester. One is the highest priority and five is the "
49                     "lowest priority." ), 
50                  ValueMap { "1", "2", "3", "4", "5" }]
51              uint8 ProviderPriority;
52           
53                 [Description ( 
54                     "The explicit time the Requester expects a response." )]
55              datetime ResponseTime;
56           
57                 [Description ( 
58                     "Status of the incident according to the workflow." )]
59              string WorkflowStatus;
60           
61                 [Description ( 
62                     "Additional general information about the incident." )]
63              string Comment;
64 marek 1.1 
65                 [Description ( "Is the Requester entitled to service or not?" ), 
66                  ValueMap { "0", "1", "254", "255" }, 
67                  Values { "Yes", "No", "Other", "Unknown" }]
68              uint8 Entitled;
69           
70                 [Description ( 
71                     "Was the last transaction was accepted or rejected?" ), 
72                  ValueMap { "0", "1", "254", "255" }, 
73                  Values { "Yes", "No", "Other", "Unknown" }]
74              uint8 Acknowledge;
75           
76                 [Deprecated { "PRS_ServiceIncident.LastTransaction" }, 
77                  Description ( 
78                     "The use of the TransactionName property is deprecated. "
79                     "New Service Incidents should use the LastTransaction "
80                     "property and set this property to NULL." )]
81              string TransactionName;
82           
83                 [Description ( 
84                     "The name of the last transaction which was acknowledged." ), 
85 marek 1.1        ValueMap { "0", "1", "2", "3", "4", "5", "6", "7", "8", "9", 
86                     "10", "11", "254", "255" }, 
87                  Values { "Service_Request", "Entitlement", 
88                     "Problem_Submittal", "Accept_Problem", 
89                     "Problem_Resolution", "Request_Problem_Information", 
90                     "Provide_Problem_Information", 
91                     "Provide_Admin_Information", "Query_Incident", 
92                     "Confirm_Close", "Reject_Resolution", "Request_Closure", 
93                     "Other", "Unknown" }]
94              uint8 LastTransaction;
95           
96           
97           };